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I made a booking at 7, and i thought it's 7 pm. The ticket nor the booking website mentioned that it's "am" I contacted them while i was on the way, bcz on google it says it's closed. It turns... Pokaż więcej

I made a booking at 7, and i thought it's 7 pm. The ticket nor the booking website mentioned that it's "am" I contacted them while i was on the way, bcz on google it says it's closed. It turns out that i missed my booking Unfortunately they didn't accept to rebook or charge a penalty for rescheduling, nor partially refund. And it's not a small amount of money! I didn't even receive a call or a message on that day that "i missed my booking" at least i would've known since the morning. And BTW, i am here to pinpoint and highlight the rigid agency policies! Not the customer service agent.